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ROUTE
Effective 2..09..25
Sunday & Holiday Service
Saturday Service
Monday–Friday Service
www.ridetheart.com
828.253.5691
360 W Haywood St.
Asheville, NC 28801
•
Serving:
ART Station
• Mission Hospital (McDowell Street)
• Asheville High School
• Biltmore Village
• Hendersonville Road
• Airport
S3
Holiday Service
Holidays with reduced (Sunday)
service:
New Year’s Day, Martin Luther King, Jr Day, Good Friday,
Memorial Day, Juneteenth, Independence Day, Labor Day
Holidays with no service:
Thanksgiving, Christmas Eve after 6pm, Christmas Day
Fare Information
Standard Fare Discount Fare* /Regular /Descuento*
Fares/Tarifas .......................................$1.00..........................$0.50
Ticket Booklet (11 Rides)/
Talonario de 11 boletos ........................$9.00..........................$4.50
Monthly Pass/Pases Mensuales .......$20.00........................$10.00
Annual Pass/Pases Anuales............$220.00......................$110.00
Transfer..................................Free (see Transfer Information below)
*Discount Fare Eligibility
Seniors (65 years of age and older with valid I.D.); Students
ages 6-19; or Individuals with disabilities (with completed
discounted bus pass application). / Descuento para personas
mayores de 65, estudiantes entre 6 y 19 años, o personas con
carnet de discapacidad o Medicare.
Transfer information
● Transfers are good for one ride and expire 90 minutes after the
end of the route.
● Transfers do not have a cash value and are not transferable.
● Transfers can be used on any ART route. Transfers cannot be used
to transfer to Mountain Mobility routes.
● When needing a transfer, customers must request a transfer
when boarding the bus.
● Bus operators will collect transfers as customers board the bus.
Prohibited Activities
● Smoking, vaping, eating, and drinking are strictly prohibited on
all transit buses. Please extinguish cigarettes and dispose of or
store away all food and beverages before boarding the bus.
● Any packages, articles, or equipment that cannot be safely
secured by the rider are prohibited. Packages, articles or
equipment may not block any exits or restrict the free and safe
movement of any riders.
● Dangerous weapons and substances are not allowed on ART
buses or facilities.
● Please do not engage the driver in conversation. Their job
requires that they concentrate fully on driving the bus for
everyone’s safety.
Animals on buses
● Service animals are allowed on ART buses and facilities. A service
animal has been individually trained to do work or perform tasks
for an individual with a disability.
● All other animals must be in a pet carrier cage that fits in your
lap.
Accessibility
● ART is pleased to provide accessible service on all routes.
● All buses are accessible for mobility devices and priority seating
is available for persons with disabilities and seniors.
● Remember persons using wheelchairs are allowed to secure their
mobility device in the priority seating area.
● If the wheelchair lift or bus kneeling (lowering) is necessary for
boarding, ask the bus operator to deploy the lift or kneel/lower
the bus.
● Buses are equipped with annunciators for upcoming stop
announcements and major intersections.
● There are accessible stop request features on every bus.
Paratransit
ADA paratransit service is provided by Mountain Mobility within
3⁄4 mile of ART fixed-routes and City-wide. Service is provided
during the same hours as ART’s fixed route service. Eligible and
certified participants can use paratransit service for all activities.
● To determine eligibility call Mon. – Fri. 8am-5pm.
● To schedule a trip, call anytime for next day service.
● Call Mountain Mobility at (828) 250-6750, ext. 5. TDD/TTY: 711.
● Cost is $2 per trip
Real-time service updates
● Call 828-253-5691, press #1
● Text 41411, enter “nextART”, space and the bus ID number
● Sign up for iRide email alerts
● Download Google Maps, Moovit, or Transit App
● Check our website at www.ridetheart.com
Contact us
● Website: www.ridetheart.com
● Email: iride@ashevillenc.gov
● Phone: 828.253.5691 • TTD/TTY: 711
● Mail: 360 W Haywood St, Asheville, NC 28801
Interpreter Assistance
Interpreter assistance needed? Contact: iride@ashevillenc.gov
Necesita un intérprete en español? Contacte: iride@ashevillenc.gov
Нуждаетесь в услугах переводчика? Обращайтесь
в Горсовет Эшвилла: iride@ashevillenc.gov