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September 28, 2024
WATER
When will service be restored?
Water resources cannot perform a full damage assessment until conditions improve and crews are able to access water lines.
What to do if you have running water
Customers who currently have water should fill bathtubs and other available containers in preparation for loss of service. Please remember, a boil water advisory also remains in effect for customers who have water.
What to do if you have conserved drinking water or bottled drinking water
Potable water is limited, please only use potable water for drinking, not for flushing.
What to do if you need water
The State Emergency Operations Center is sending potable water to Asheville. Designated distribution points will be established and a distribution system is currently being put in place.
We will share more information as soon as it becomes available. Information will be shared through multiple channels such as radio, television news, AVL Alerts, the City of Asheville website at www.ashevillenc.gov and through social media updates.
SHELTER
WNC Agriculture Center located at 1301 Fanning Bridge Road, Fletcher NC.
BUS SERVICE
Bus service is suspended Saturday, September 28 while buses are involved in relief efforts. While performing this service, the bus destination sign will say “Special Assignment.”
When services resume, ART buses will have the regular route name on the destination sign.
For the most up to date information on bus services or to receive bus service text alerts, text 41411 and enter “NextART” or call (828) 259-5691.
ASHEVILLE POLICE DEPARTMENT
APD is at full patrol staffing. Additionally, Federal and NC State agents are assisting with security and other local Law Enforcement Agencies needs. To support the safest environment, a curfew is in effect from 7:30 p.m. to 7:30 a.m. until further notice.
ASHEVILLE FIRE DEPARTMENT
AFD continues rescue efforts in heavily affected areas and will begin canvassing neighborhoods for needs. For those needing medical assistance or for those who cannot call 911, each fire station will have a firefighter available 24/7.
DEVELOPMENT SERVICES
Structural damage should be reported to an individual’s insurance company as soon as possible.
A city-wide initial assessment by FEMA and a team of city staff (DSD, Fire, Public Works) will begin Sunday, September 29. Community members will see city staff doing assessments to understand the magnitude of the overall storm damage.Development Services Department will be set up to receive and issue permits for removal and replacement of damaged areas. Permit fees will be waived for removal and repair permits.
- For questions about buildings affected by this storm:
- City of Asheville Building Safety Division at 828-259-5967
- email buildingsafety@ashevillenc.gov.
PUBLIC WORKS/SANITATION
Public Works is working to clear storm debris from roads to provide critical access for emergency vehicles. Public Works will run routes for debris removal in the coming weeks. Information about trash and recycling collection will be continually updated.
PARKS AND RECREATION
All Parks and Facilities remain closed until further notice.
City Offices will be closed Monday, Sep 30, 2024 to allow full support to the recovery efforts.
Non-Emergency Issues 828-250-6650
Downed Power Lines call 9-1-1
Power Outages Duke – 1-800-228-8485
Issues with Natural Gas Dominion – 1-866-366-4357
**Disclaimer:** The information provided in this sheet reflects the current services and resources available from the City of Asheville following the recent storm. Please note that these services are subject to change based on ongoing assessments and community needs. We encourage residents to stay informed through media outlets and official city channels for the most up-to-date information.