Impacted Services Last updated or reviewed on October 8, 2024 Water Resources Get the latest information on the water restoration effort. Sanitation Sanitation Department web page Trash pickup resumed Monday (Oct. 9), starting with Monday and Tuesday regular routes. Due to roadway challenges, crews were unable to complete all planned trash routes and will pick up where they left off today (Tues. Oct 8). Updates for remaining regular routes will be provided as information is available. Download the AVL Collects app to receive notifications about trash and recycling pickup in your area. There will be no recycling pick up until the recycling plant is operational. Residents should use both recycling and trash carts for household waste. Do not put limbs, yard debris, construction debris, carpet, concrete, or other bulky or hazardous items in your trash cart. These materials will be collected separately by a contractor at a later date. Place carts where staff can access them to roll to their trucks for disposal. Trucks will only drive on roads that are safely accessible. Due to numerous factors, we may or may not get to everyone, even on accessible roads. Debris Collection Information Debris collection is estimated to begin mid-October. Debris should be SEPARATED at the curb according to these guidelines. Ensure staff can still access your trash/recycling carts. Do not block the roadway and ensure access for large trucks & emergency vehicles. To the greatest extent possible, please do not set debris to the curb until we have collected the first round of residential trash/recycling carts unless you have sufficient space for proper separation. Bus Service Transit Service Alerts Limited bus service began on Monday, October 7. Due to the 7:30 curfew in place the last outbound trips end at 5 p.m. to comply. Riders are able to board the bus from any point by flagging a bus down. Find more information on the routes in operation. ART Paratransit services are resuming where possible. Paratransit customers should call (828) 250-6750 to schedule transportation. Cellular Service and Wi-Fi Temporary Verizon cellular satellite trailers offer limited cellular reception within several city blocks of where they are parked. These are located at: Groce United Methodist Church at 954 Tunnel Road *There is no longer a Verizon trailer at the YMCA on Woodfin St. Additionally, T-Mobile has set up satellite cellular on light trucks in Asheville, providing cellular service along with Wi-Fi and charging stations at: Asheville Middle School at 211 S French Broad Ave Dr. Wesley Grant Sr. Southside Community Center at 285 Livingston St. ITDRC, a private entity, is providing Wi-Fi hotspots and charging stations for public use at: Sam’s Club at 645 Patton Ave Haw Creek Commons at 315 Old Haw Creek Rd Asheville Police Department APD is at full patrol staffing with additional support from outside law enforcement agencies. Officers are providing security at critical infrastructure sites, medical facilities, and pharmacies. They continue to conduct searches and rescues, welfare checks, reunification with families, and securing areas with severe damage. Update-Missing Persons Reporting System Returns to Normal Operations: APD is finalizing the Helene Missing Persons form and will be closing this specific reporting option. Members of the public can once again report missing persons and request welfare checks by calling our non-emergency line at 828-252-1110. For urgent situations, please call 911. Asheville Fire Department AFD continues efforts in heavily affected areas and canvassing neighborhoods for needs. For those needing medical assistance or for those who cannot call 911, each fire station will have a firefighter available 24/7. AFD continues to receive assistance from outside fire department agencies from across the state. Burning yard waste and debris is not allowed within city limits due to many safety concerns. Debris collection is estimated to start mid-October—more details to come. Report any hazardous materials to ncdwmspills@deq.nc.gov. Development Services The Development Services Department will be set up to receive and issue permits for structures and buildings that have received storm damage. Permit fees will be waived for removal and repair permits. Emergency permits will be fast tracked. Assessors and City staff will have identification and will identify which department they are working for. For questions about buildings affected by this storm: City of Asheville Building Safety Division at 828-259-5846 and email buildingsafety@ashevillenc.gov. Electronic applications can be submitted to: develop.ashevillenc.gov City Offices and Parks Parks and Recreation department web page City offices and Parks will be closed until further notice. Board and commission meetings are suspended until further notice.
