What we do Last updated or reviewed on March 14, 2024 We’re Working for You! All departments within the City of Asheville are operating. In the Public Works Department, some staff are utility locating, performing inspections, focusing on capital projects efforts, patching emergency utility cuts, or on call for emergencies, while some are working remotely. We have a rotating crew that will continue to work on pipe installation before ongoing resurfacing and address immediate safety hazards such as downed trees and potholes. The Sanitation Division is collecting trash and recycling as scheduled, responding to code enforcement requests, and collecting large brush piles with the claw truck. The Fleet Management Division is working on a normal schedule. This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response. To receive emergency texts directly from Buncombe County for breaking health and safety news, text BCALERT to 888-777. Sign up for AVL Alerts online for information from the City of Asheville. AVL ! ALERT The Public Works Department provides essential core services that include construction and maintenance of City streets, sidewalks, and stormwater infrastructure, as well as solid waste management, to Asheville citizens and visitors in a prompt, professional, efficient, and safe manner. The dedicated employees of the Public Works Department strive to provide these services equitably to all neighborhoods in a manner that reflects our emphasis on quality customer service, environmental stewardship, fiscal responsibility, and transparency. The department is led and directed by the Administration division and internally supported by the Fleet Management and Asset Management (GIS) divisions. Report an Issue Report an issue through the Asheville App The Asheville App or call 828-251-1122. Division-Specific Issues Sanitation issues include missed collection for trash or brush, roll cart issues, illegal dumping or littering, and overgrown lots. Stormwater issues include drainage issues and flooding. Streets issues include potholes, graffiti, sidewalk hazards, trees in the right-of-way, and snow removal. City of Asheville Standard Specifications and Details Manual (SSDM) Sanitation Division Trash/Recycling Schedule Brush Collection Bulky Item/Appliance Collection Set-Out Services for Residents with Disabilities Sanitation Ordinance Enforcement Visit the Sanitation Division page for more information. Stormwater Division Installs and maintains storm drain infrastructure Maintains ditches and trenches to help control the flow of rainwater down public streets Sweeps streets Works with the Development Services Department to issue permits for grading, erosion control, and flood control, as well as stormwater ordinance enforcement Visit the Stormwater Division page for more information. Streets Division Installation, maintenance, repair, and revitalization of: Streets Bridges Sidewalks Walls Guardrails Street & sidewalk closures Tree trimming Mowing in the right-of-way Street sweeping in the Central Business District after normal working hours Graffiti removal Snow removal Encroachment Agreements Utility cut permits SnowMapper MapAsheville Visit the Streets Division page for more information. FEMA Public Notice View complete notice as a PDF. The City of Asheville has applied for Federal Emergency Management Agency (FEMA) Public Assistance (PA) Program funding through North Carolina Emergency Management (NCEM) as a sub- recipient for the reestablishment of the Bell Road and Faircrest Road embankments by reclaiming stone and unclassified fill. Bell Road and Faircrest Road are part of linear systems throughout the City of Asheville which provide Right-of-Way access to vehicles without disturbing the floodplain. All repairs were performed to restore these facilities to their pre-disaster design,function, and capacity within their existing footprints. As such, these repairs did not increase flood levels within the community nor did the repairs increase the risk of flood loss. Funding for the proposed project will be conditional upon compliance with all applicable federal, tribal, state, and local laws, regulations, floodplain standards, permit requirements and conditions. Comments are solicited from the public; local, state or federal agencies, and other interested parties in order to consider and evaluate the impacts of the proposed project. The comments should be made in writing and addressed to: FEMA Internal 11988 Reviewer FEMA Region 4 3005 Chamblee-Tucker Road Atlanta, Georgia, 30341 Alternatively, comments may be emailed to: FEMA-R4EHP@fema.dhs.gov. Please send comments with the subject line [DR-4617-NC-00117 11988 COMMENT]. All comments are due by no later than July 15, 2022. Posted on July 8, 2022 Connect Address 161 S. Charlotte Street, Asheville, NC 28801, Second Floor Mailing Address PO Box 7148, Asheville, NC 28802 Phone Number 828-259-5935 Business HoursMonday-Thursday, 7 a.m. - 5:30 p.m.DirectorGreg ShulerAssistant DirectorAmy Deyton Related Services Report a pothole in a city street Potholes – We’re Working on It! Maintaining the over 400 miles of road within the City of Asheville is a top priority. Currently, there are a number of pending requests for street maintenance, and the City wants to share the process for fulfilling these requests. Prioritizing Safety First When it comes to paving requests, safety is our utmost concern. [...] Find information on snow removal See the priority level for streets to receive snow removal treatment. Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville Report graffiti How to report graffiti to get it removed. Report a missed pickup, a pothole, hydrant leaks, and sidewalk safety issues Report issues with city upkeep such as missed trash or recycling pickups, potholes, sidewalk issues, street light outages, vandalized street signs, and more. Explore Related ServicesRelated Projects Patton Avenue Sidewalk Accessibility Improvements Happening Now Construction began on March 12, 2024. City staff is working with business owners and resident to minimize impacts throughout the construction phase. More information on this project can be found in Public Input at this link. Background This section of Patton Avenue was identified as a high priority project for ADA compliance in [...] Stormwater Utility Program Assessment and Fee Study Asheville’s Stormwater program has been funded by a stormwater fee for more than 17 years in order to meet the requirements of its National Pollutant Discharge Elimination System (NPDES) Stormwater Permit and Stormwater Management Plan. In order to better serve our community, the City is proactively assessing our program and identifying areas where improvement is necessitated. Vance Gap Slide Repair Heavy rains that occurred in April of 2021 caused a landslide on the east side of Vance Gap Road near the Trailridge Road intersection. City of Asheville Streets Division operations crews conducted repairs to stabilize the slide and the City issued a Request for Qualifications for a design firm to design permanent repairs for the slide and to also perform a general stability analysis for the rest of the road. Explore Related ProjectsPublic Works News City improvements to sidewalks and Stormwater systems in the downtown area Posted on March 21, 2024March 22, 2024 by Kim Miller The City of Asheville is working hard to ensure our downtown is enjoyable and accessible to all. Here are just some of the updates to sidewalk and Stormwater system improvements starting this March. Patton Avenue Sidewalk Replacement The City of Asheville Public Works Streets Division will be out as part of the sidewalk replacement project along the section [...] Construction for Patton Ave Sidewalk Accessibility Improvements will begin on March 12th Posted on March 6, 2024March 6, 2024 by Jessica Hughes After several months of diligent preparation and engagement with directly impacted businesses and residents, construction for the first phase of work for the Patton Ave Sidewalk Accessibility Improvements project will begin on Tuesday, March 12th. The work will entail the removal and replacement of existing sidewalks and trees to create an ADA-accessible [...] City Council identifies FY25 priorities at Council Retreat February 22-23, 2024 Posted on February 23, 2024February 26, 2024 by Kim Miller During the recent Council Retreat on February 22 & 23, 2024, Asheville City Council was able to establish 6 strategic priorities for the next fiscal year. The strategic priorities help guide City Council, City staff, and the City’s annual operating and capital budget and annual work plans. The 6 priorities for FY2025 are: Neighborhood and Climate Resilience Equitable, [...] Explore Public Works News
Report a pothole in a city street Potholes – We’re Working on It! Maintaining the over 400 miles of road within the City of Asheville is a top priority. Currently, there are a number of pending requests for street maintenance, and the City wants to share the process for fulfilling these requests. Prioritizing Safety First When it comes to paving requests, safety is our utmost concern. [...]
Find information on snow removal See the priority level for streets to receive snow removal treatment.
Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville
Report a missed pickup, a pothole, hydrant leaks, and sidewalk safety issues Report issues with city upkeep such as missed trash or recycling pickups, potholes, sidewalk issues, street light outages, vandalized street signs, and more.
Patton Avenue Sidewalk Accessibility Improvements Happening Now Construction began on March 12, 2024. City staff is working with business owners and resident to minimize impacts throughout the construction phase. More information on this project can be found in Public Input at this link. Background This section of Patton Avenue was identified as a high priority project for ADA compliance in [...]
Stormwater Utility Program Assessment and Fee Study Asheville’s Stormwater program has been funded by a stormwater fee for more than 17 years in order to meet the requirements of its National Pollutant Discharge Elimination System (NPDES) Stormwater Permit and Stormwater Management Plan. In order to better serve our community, the City is proactively assessing our program and identifying areas where improvement is necessitated.
Vance Gap Slide Repair Heavy rains that occurred in April of 2021 caused a landslide on the east side of Vance Gap Road near the Trailridge Road intersection. City of Asheville Streets Division operations crews conducted repairs to stabilize the slide and the City issued a Request for Qualifications for a design firm to design permanent repairs for the slide and to also perform a general stability analysis for the rest of the road.
City improvements to sidewalks and Stormwater systems in the downtown area Posted on March 21, 2024March 22, 2024 by Kim Miller The City of Asheville is working hard to ensure our downtown is enjoyable and accessible to all. Here are just some of the updates to sidewalk and Stormwater system improvements starting this March. Patton Avenue Sidewalk Replacement The City of Asheville Public Works Streets Division will be out as part of the sidewalk replacement project along the section [...]
Construction for Patton Ave Sidewalk Accessibility Improvements will begin on March 12th Posted on March 6, 2024March 6, 2024 by Jessica Hughes After several months of diligent preparation and engagement with directly impacted businesses and residents, construction for the first phase of work for the Patton Ave Sidewalk Accessibility Improvements project will begin on Tuesday, March 12th. The work will entail the removal and replacement of existing sidewalks and trees to create an ADA-accessible [...]
City Council identifies FY25 priorities at Council Retreat February 22-23, 2024 Posted on February 23, 2024February 26, 2024 by Kim Miller During the recent Council Retreat on February 22 & 23, 2024, Asheville City Council was able to establish 6 strategic priorities for the next fiscal year. The strategic priorities help guide City Council, City staff, and the City’s annual operating and capital budget and annual work plans. The 6 priorities for FY2025 are: Neighborhood and Climate Resilience Equitable, [...]