Traffic Engineering Last updated or reviewed on June 5, 2024 The City of Asheville’s Traffic Engineering Division is responsible for the safe and efficient movement of vehicles and pedestrians on city streets, sidewalks, and other public right-of-ways in Asheville. Street Lights Street Light Malfunction The City of Asheville partners with Duke Energy Progress to provide street lighting for the safety and security of Asheville’s citizens. When a street light is malfunctioning, either not turning on at night or staying on during the day, the City relies on the citizen’s help to report it. Please visit Duke Energy Progress’ website. Please be ready to provide the following Information: Name Phone Number E-mail Address City where light is located Address nearest to light Pole Number (if applicable) Gate Code (if applicable) Reason (malfunction) If you have other questions or concerns that relate to street lights, please contact Joel Tweed for more information. Joel Tweed, Traffic Signal Supervisor Transportation Department Traffic Engineering Division Location: City Hall, Mezzanine Level Mailing: P. O. Box 7148, Asheville, NC 28802 Office Hours: 7:30 a.m.-4 p.m., Monday-Friday 828-259-5873 jtweed@ashevillenc.gov Street Light or Street Light Shield Petition If you would like to petition for a street light removal, a new street light installation, or a new street light shield installation, please download the following forms and follow the instructions: Street Light Removal Petition Street Light Installation Petition Street Light Shield Installation Petition Traffic Calming The City of Asheville continually strives to strengthen and protect its neighborhoods by improving the quality of life in residential areas. Traffic conditions on residential streets can greatly affect neighborhood livability. Speeding traffic and unnecessary through traffic in neighborhoods create safety hazards on residential streets. When traffic problems become a daily occurrence, our sense of community and personal well-being are threatened. In February 2000, the City Council adopted the Neighborhood Traffic Calming Policy which was developed to guide city staff and inform residents about the processes and procedures for implementing traffic calming on residential streets. Under the policy, the City Traffic Engineering Division will work with residents to identify traffic problems in their neighborhoods and seek appropriate solutions. The primary purpose of the policy is to describe several important procedures. First, the Policy outlines how citizens can request that their street or streets be added to the list of streets being evaluated by the City. Second, the Policy describes in detail how the City will prioritize streets and neighborhoods for Traffic Calming. Finally, procedures are outlined to develop and implement a plan for traffic calming in a neighborhood once a project has been selected. The City of Asheville is committed to obtaining significant levels of citizen participation when developing traffic calming projects. Experience in other cities has shown that traffic calming projects that are implemented without involving the neighborhood are frequently unsuccessful, often resulting in the future removal of traffic calming measures. The City’s goal is to give the people who live and work in the project area the opportunity to become actively involved in the planning and decision-making process. The Neighborhood Traffic Calming Policy clearly outlines the methodology for including neighborhood residents. Please read the Neighborhood Traffic Calming Policy to learn more about obtaining traffic calming measures on your streets. The first step is to let us know about the traffic problems in your neighborhood. Please fill out this Traffic Calming Questionnaire (requires Adobe Reader). Since public funding has not been available for several years, City staff has accumulated a “backlog” list of potential traffic calming projects. Beginning in FY 2013-14, City Council has approved funding in the amount of $100,000 annually (subject to final budget approval for each specific fiscal year) to be used to eliminate the “backlog” list. In addition, City Council approved certain revisions to the Traffic Calming Policy and instructed staff to move forward with an action plan to construct specific projects on March 25, 2014 via Resolution # 14-53. Adobe Acrobat Reader is required to view the following documents: City of Asheville Neighborhood Traffic Calming Policy – ( updated March 25, 2014 ) Traffic Calming Questionnaire Collector Street Speed Hump and Markings Traffic Signals When traffic signals are out of order, they cause delays, traffic jams and unsafe intersections. During business hours weekdays, 8:30 a.m.-5 p.m., report defective traffic signals or pedestrian crossings to the city’s signal shop by calling 828-259-5455. After normal business hours and before 8:30 a.m. or after 5 p.m. and on weekends, report defective signals to the Asheville Police Department at 828-259-5888. Contact Information Traffic Engineering Division Location: City Hall, Mezzanine Level Mailing: P. O. Box 7148, Asheville, NC 28802 Office Hours: 8:30 a.m.-5 p.m., Monday-Friday Main Line: 828-259-5943
