If you have been to the Public Works building recently you likely noticed some changes. The Development Services Permit Application Center (PAC) lobby has gone through a complete remodel to better serve customers and improve efficiency in this work space.
Improvements for customers and staff include:
- Creation of two self-serve kiosks where customers can access DSD’s online services quickly and easily to apply for residential permits, check their permits status and schedule inspections.
- New lobby furniture incorporates more workstations where customers can talk one on one with plan review staff.
- Separation of Permit Facilitators, which creates an office-like experience for the customer to allow a more collaborative and secure exchange of information.
The new lobby also provides additional space for customers to meet one-on-one with the Planner of the Day (POD) and Permit Facilitators.
DSD is located in the Asheville Public Works Building, 161 S. Charlotte St. Stop by and take a look at the improvements. Let us know what you think.