UPDATE: April 17 at 3 p.m.
A permanent pump has entered service on Wednesday afternoon, and water customers in the Town Mountain area may resume full usage of the system. Water Resources thanks our customers for their patience.
UPDATE: April 16, 2:45 p.m.
A permanent pump began the testing phase Tuesday morning at Peach Knob, with more tests scheduled for Wednesday. Until the pump ramps up to full service, customers close to Town Mountain should continue to conserve water. An outage affecting a small number of customers in the area should be remedied Tuesday evening.
UPDATE: April 15, 2:30 p.m.
Water customers in the Town Mountain area are encouraged to continue water conservation measures while a permanent pump undergoes complex installation procedures in preparation for testing on Tuesday, April 16.
Thank you for your patience. We are hopeful the issue is resolved soon.
UPDATE: April 11 – 5 p.m.
Customers in the Town Mountain area are encouraged to continue conserving water while a permanent pump undergoes complex installation procedures in preparation to enter service.
Thank you for your patience, and we will update you when the pump begins operation and full usage of the water system can resume.
UPDATE: April 10 – 4 p.m.
A temporary pump is making considerable progress refilling Peach Knob water tank.
To ensure adequate water supply until a permanent pump is in place, which we’re hopeful is within a couple of days, customers in the Town Mountain area are encouraged to continue employing water conservation measures.
UPDATE: April 9 – 7 p.m.
A temporary pump will operate until 11 p.m. tonight while it continues to refill a water service tank at Peach Knob Pump Station.
It will resume operation at 8 a.m. April 10. Customers in the Town Mountain area are encouraged to keep practicing water conservation measures.
We apologize for the inconvenience while Water Resources staff works to maintain water service for affected customers.
A temporary pump has started refilling a water service tank at Peach Knob Pump Station, but the City of Asheville Water Resources is still encouraging customers in parts of North Asheville to practice water conservation measures.
Customers in the area may hear engine noise during daylight hours. The pump will not run at night, to keep disturbance to a minimum during traditionally quiet hours.
Thank you for your patience, and we are optimistic the issue will be resolved soon and full usage of the water system can resume.
City of Asheville Water Resources Department is advising customers in parts of North Asheville to immediately begin water conservation measures, due to mechanical issues at Peach Knob Pump Station.
Water personnel are in the process of procuring a pump to replace an old pump that failed. Customers who live in 𝐒𝐨𝐧𝐝𝐥𝐞𝐲 𝐄𝐬𝐭𝐚𝐭𝐞𝐬, 𝐚𝐥𝐨𝐧𝐠 𝐓𝐨𝐰𝐧 𝐌𝐨𝐮𝐧𝐭𝐚𝐢𝐧 𝐑𝐨𝐚𝐝 𝐟𝐫𝐨𝐦 𝐂𝐫𝐨𝐰𝐧𝐢𝐧𝐠 𝐖𝐚𝐲 𝐭𝐨 𝐭𝐡𝐞 𝐁𝐥𝐮𝐞 𝐑𝐢𝐝𝐠𝐞 𝐏𝐚𝐫𝐤𝐰𝐚𝐲, 𝐚𝐧𝐝 𝐨𝐧 𝐖𝐞𝐛𝐛 𝐂𝐨𝐯𝐞 𝐑𝐨𝐚𝐝 should implement water conservation measures.
Doing so will lessen the chances of a disruption in water service.
Conserving water does not mean you should use no water — normal use like flushing toilets, cooking, and short showers should not cause the system to lose pressure. Large volume activities like filling bathtubs, long showers, watering landscaping, filling swimming pools, and washing vehicles will drastically increase the likelihood of a service disruption.
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