City statement on Monday morning water main break in River Arts District

This morning some residents awoke to little or no water. We apologize for the inconvenience. We always listen, and what we have heard is that the information we provided in regards to who needs to boil their water remains unclear.

There is no evidence of contamination in our water system. As a precaution, we are advising people to boil their water if they experienced a complete loss of water Monday morning. The City will let customers know when the advisory has been lifted via local media channels.

We want to take this opportunity to explain what happened.

Waterline work was planned for Sunday, March 31 in the River Arts District. Customers who were expected to lose water were sent a boil water advisory. This alert was sent before the work began and is a standard part of our planning process.

Early Monday morning, a water main broke in the River Arts District.  Customers in the area of the break received a notification to continue the boil water advisory that was already in effect. We learned this morning that  some customers further away from the site also suffered a complete loss of water due to fluctuating water pressure. As a precaution, those customers are also being advised to boil water.

For those of you that have been tuned in because of brown water, this is a separate event than the water line repair last Monday and Tuesday on North Fork Left Fork.

Clean water is a vital part of Asheville’s healthy community and we want to assure everyone that we are vigorously  working to resolve these issues. If you experience an unplanned water outage call the City’s Water Department at 828-251-1122. To get updates on scheduled and emergency impacts from the City of Asheville sign up for AVL Alerts.  To help you register for AVL Alerts check out this how-to tutorial video.