A-to-Z Services Directory

Keep safe with these fire and life safety helpful resources.

Submit development plans for Level I, Level II, Level III, Major Subdivision, Conditional Zoning, or Conditional Use projects.

Apply for a new homestay permit or apply to renew your existing permit.

Obtain a permit to park downtown, in a residential area or in spaces reserved for people with disabilities.

Get a Stormwater permit or visit the Permits and Applications home page.

Apply for residential and commercial electrical, gas piping, plumbing, mechanical, re-roof, or multi-trade permits.

Apply to get hands-on experience from the Asheville Police Department. This is designed for applicants aged 14 to18.

Information about adult sports leagues and youth athletics programs offered by Asheville Parks & Recreation.

Learn about how to safely bring your bicycle on the bus.

Guide and forms to build a deck, shed, solar array, retaining wall, swimming pool, or other accessory structure on a residential property

Links to all of the forms you may need to build a new house

Forms and guides to remodel or build an addition to a residential property

The Business Inclusion Office for the City of Asheville actively seeks to identify minority and women-owned businesses for an opportunity to participate as providers of goods and services to the city.

Learn how to borrow a trap from the City to catch a domestic nuisance animal.

Search to see if it is within the City of Asheville's permitting jurisdiction.

Get help from The Asheville Fire Department with child safety seat installation education and assistance.

Learn about job opportunities with the Asheville Fire Department, including hiring process and eligibility requirements to become a firefighter.

View open positions at the City of Asheville and how to apply.

Learn about job opportunities with the Asheville Police Department, including the hiring process and eligibility requirements to become a police officer.

Find upcoming special events, activities, programs, and camps in Asheville.

Feed the landscape, not the landfill with fun and sustainable backyard composting.

School resource officers help protect our schools and provide guidance to youth about the juvenile court system and programs available to them.

Contact information for animals in and out of the city limits.

Information on the forms of discrimination that are illegal in Asheville.

Learn how to dispose of appliances, bulky items, large collections (moving in or out of a home), carpets, or small dead animals.

Rules and instructions for disposing of hazardous household waste safely.

Collection schedules and information on how to prepare tree limbs, leaves, or shrub trimmings for pickup.

Safely discard prescription medication by dropping it off at the Asheville Police Department drop-off box.

Learn what is required to do business with the City, for projects large and small.

Explore an interactive map of the Asheville's greenways and learn how to use them for your recreation and transportation enjoyment.

Go green with E-Billing for your water utility services.

Public datasets and maps are available on the open data portal at data.ashevillenc.gov.

Find Asheville parks, community centers, and pools near you. Search by location, filter by amenity, or view a list.

View an interactive map of recycling locations where certain items may be taken in person for recycling.

Most crime incident reports and crash reports occurring after January 1, 2003 are available for search and instant download.

Find up-to-the-minute information on parking availability for six parking garages in downtown Asheville.

When extreme cold weather is expected, the Asheville Homeless Coalition issues a Code Purple Alert. Participating homeless shelters voluntarily add space beyond their normal capacity to keep as many people as possible out of the cold.

Learn about financial support that may be available for your business.

See the priority level for streets to receive snow removal treatment.

Find the zoning information for your project.

Resources for finding or registering a minority, women or disabled-owned business.

The goal of this page is to provide information and resources for residents and businesses to understand how to respond to issues related to homelessness.

Determine your trash and recycling collection schedules based on your address, view collection area maps, and print your schedule.

The Floodplain Assistance Support Team (FAST) is here to provide focused and personalized support for property/business owners, developers, and designers needing timely and clear information about what can be built or developed in the floodplain.

Learn about rules of behavior on the bus, and what items or animals you can bring on the bus.

The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information.

Learn how to get a birth certificate, marriage license, or a death certificate.

Find out who can file for a protection order, what it covers, and where to go if you need one.

Learn how to apply for a security alarm permit and how to prevent false burglar alarms.

How to submit a request for a smoke alarm.

Learn how to acquire a required permit for keeping 7 or more animals (including bees, fowl, or livestock such as goats, horses, ponies, and exotic pets which require permits.)

Information and resources for people who are impacted by domestic violence.

Dogs must be licensed every year on January 1. Learn about the process and fees.

Any person engaging in the business of purchasing precious metals must obtain a precious metal permit. Understand the law and how to obtain or renew your permit.

Learn how to prevent deadly gun accidents and teach your children what to do if they come across a firearm.

What to do if you have received a bill that seems too high, which may be a sign of a water leak.

Information on hiring off duty police officers including rates and contact information.

View holiday collection schedules to see how holidays will impact your recycling, trash, or other collection services.

Learn about services available to support those who are recovering from emotional or physical injuries that occurred as a result of a crime or traumatic incident.

Useful tips for keeping bears out of your trash and co-existing with these curious creatures.

Keep up to date on current projects and applications.

The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality.

Join the Adopt-a-Street Program to help reduce litter in the City of Asheville.

Use online tools to look up information about permits

Learn how having a home inventory is essential to insurance claims or property recovery efforts in case of a disaster, fire, or a burglary.

Find information to register for certification as a Minority, Woman, and/or Small Business Enterprise (MWSBE) with the City of Asheville.

Learn about why your recyclables may not have been collected, and how you can resolve the issue.

Dispute resolution is a term that refers to a number of processes that can be used to resolve a conflict, dispute, or claims.

Garages are great for longer daily duration parking, as well as for monthly parking.

Information about metered on-street parking and loading zones.

Join this annual community-building campaign to promote involvement in crime prevention activities, police-community partnerships, and neighborhood camaraderie

Learn how to easily pay a citation, and details on how to appeal a citation.

Answers to Bill Pay and Questions on your Stormwater Utility Bill.

How to pay your water bill, with convenient online, automatic draft, mail or in person options.

View Asheville Parks & Recreation shelters and make a reservation.

Find your best route and learn how to get real-time bus information like when your next bus will arrive.

Hours and information about Asheville's public pools and Splasheville, the free interactive splash pad play fountain in Pack Square Park.

Resources and information to help you prepare for an emergency.

Tips for protecting your home, neighborhood, and car from theft and crime.

View a list of water consumption charges for various types of activities, as well as information on other water fees.

Learn the warning signs that you might be encountering a scam or a con artist.

How to locate and recover a towed vehicle.

Register a notice for a commercial development neighborhood meeting.

Learn about Asheville Parks & Recreation programs for senior citizens and active adults.

Learn about and enroll in Asheville's therapeutic recreation programs and adaptive sports like accessible bowling, inclusive football, and baseball.

Learn about and enroll in Asheville teen programs like sports, leadership clubs, camps, and athletics.

Learn about and enroll in Asheville toddler enrichment programs such as arts, music, and outdoors.

Learn about Asheville youth programs for kids and children including afterschool, camps, teacher workday programs, athletics, art and music, and more.

Help keep the city streets free from excess debris and prevent property damage from rainwater runoff.

How to report a crime, including how to remain anonymous and be eligible in some cases for a cash reward.

Learn how to report a missing dog, cat, or other animal.

Report issues with city upkeep such as missed trash or recycling pickups, potholes, sidewalk issues, street light outages, vandalized street signs, and more.

Noisy neighbors? Learn the steps to take before making a complaint, and how to report noise ordinance violations.

Potholes – We’re Working on It! Maintaining the over 400 miles of road within the City of Asheville is a top priority. Currently, there are a number of pending requests for street maintenance, and the City wants to share the process for fulfilling these requests. Our ability to address pothole repair requests has been impacted by Tropical Storm [...]

Report if a storm drain is carrying anything other than rain water.

Let the City know about incidents or issues you have experienced with the bus system.

This new tool, TIP2APD, enables the public to share anonymous tips with police officers and lets officers respond back to create an anonymous two-way conversation. 

You may use The Asheville App to report or view the status of damaged street signs and street light outages.

How to report graffiti to get it removed.

Learn what to do if you are the victim of identity theft.

Learn how to report traffic concerns in your neighborhood to help decrease crashes.

How to report possible fraud, waste, and abuse or wrongdoing by City employees.

Learn how to temporarily close a metered parking space for non-routine business such as construction, moving, or cleaning.

Find a list of records already available online, records not held by the City, and records that are not public record. Submit a request for public records.

Learn about the specific instances under NC law under which you may request to view body worn camera footage.

The City of Asheville is implementing a pilot program to provide bear-resistant trash carts to residents.  There are a limited number of carts available for the pilot program - you can sign up to be put on a waiting list for the next available carts.

How to retrieve found property that is in possession of the police.

The Asheville Police Department’s ride-along program is available to help community members understand the broad range of police duties and the vital role officers perform.  Community members who wish to participate in a ride-along with an APD officer must meet the following requirements: The participant must be eighteen (18) years of age or older. The participant must complete [...]

To request mowing or tree trimming in the city streets’ rights-of-way, use the Asheville App or call 828-259-5852.

Schedule your required pre-application meeting for Level II, Level III, Conditional Zoning and Major Subdivision reviews.

Receive expert technical advice from staff during the preliminary phase of a project, for prospective business owners, developers, and designers

Bike lockers provide security for your bike while you shop, work, or sleep

Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.

Damaged or uneven sidewalks are unsightly and can be a hazard. To report a sidewalk in need of repair, use the Asheville App or call 828-259-5852. 

Keep updated through the City of Asheville on emergency and non-emergency subscriptions.

Receive City News in your inbox!

Sign up your household residence with Community Connect to aid first responders and emergency personnel.

Apply for the Citizens Police Academy to learn about the police department and law enforcement.

SOAR (Scholarships for Opportunities & Access to Recreation) may be available for youth and teen programs.

All dogs and cats six months of age or older must be spayed or neutered, or the owner must posses an Unaltered Pet Permit.

Guidelines for starting a neighborhood watch to protect your neighborhood.

Instructions for starting or stopping water service.

This map details active filings for street closures submitted to the City of Asheville

How to submit a complaint about treatment by a police department employee or other concerns about the handling of an incident.

Instructions on how to submit an anonymous tip to the police via text, phone, email, or using an online form.

This online form makes it easy for residents of the city of Asheville to eSign a trespass letter to be held on file at the Asheville Police Department.

See Something, Say Something... Report tips and crime to your local law enforcement.

Learn how to let the police department know if you receive service that you feel is worthy of a commendation.

Steps to Prevent and Reduce Crime

How to handle and prevent violence at school.

Information about fares for riding the bus, as well as ticket booklets, monthly passes, and annual passes.

Bus route information, maps and schedules.

Alerts such as route delays, closures, and out-of-service stops.

The City provides multiple tools to explore crime statistics in your area, such as by neighborhood or within a certain distance from a specific address.

View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.

Learn about what items can be recycled in the City of Asheville, and how to prepare them for pickup.

Learn about using a wheelchair on the bus, service animal information, and reasonable accommodations for riders with a disability.

Information on how to report a concern involving wildlife or bears.