Enroll in e-billing
Go green with E-Billing for your water utility services.
Water and utilities
Higher than expected bills
What to do if you have received a bill that seems too high, which may be a sign of a water leak.
Learn more about our water, the environment and waste reduction
The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality.
Pay stormwater utility bill
Answers to Bill Pay and Questions on your Stormwater Utility Bill.
Pay your water bill
How to pay your water bill, with convenient online, automatic draft, mail or in person options.
Rates and Fees
View a list of water consumption charges for various types of activities, as well as information on other water fees.
Report a broken or clogged storm drain, flooding issues or request street sweeping
Help keep the city streets free from excess debris and prevent property damage from rainwater runoff.
Report a stormwater violation
Report if a storm drain is carrying anything other than rain water.
Sewer services
Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.
Start or stop water service
Instructions for starting or stopping water service.
Water quality and advisories
View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.